In case you build your master image using Citrix App Layering, make sure to check the following log files: The main message in the details states Office Subscription licensing exception. In the application event log, you find one or more errors with source Microsoft Office 16 and event ID 2011. Or the following error: 'Sorry, we can't connect to your account. A repair attempt was unsuccessful or was canceled.
'Microsoft Office can't find your license for this application. You may see one or more of the following errors. And then your euphoria disappears due to the fact that you cannot activate your product. You have installed Office 365 on your local machine and are excited to start working with it. Remove cached credentials from the Credential Manager.Configure Internet Explorer security zone (Intranet zone).
Office portal: remove registered Office installations.Office portal: assign a valid Office 365 subscription.Solutions for Office 365 activation issues:.
